Privacy Policy

Tribewell is an early-stage startup—while we have personal values to preserve privacy and ensure data security, early users should recognize that we will be imperfect as we grow quickly and should only provide data they’d be comfortable sharing publicly.

This Privacy Policy explains how we collect, use, store, protect, and share your personal information through our services. It’s important that you read this entire policy, but here’s a summary to get you started:

• We care a lot about privacy. We are committed to enabling you to build meaningful connections with your community and leveraging them for impact. Respecting user privacy is a key part of that mission. We go above and beyond other social services by offering features like private, hidden fields—places where your data can be used to improve product matching quality without showing other users details you’d prefer to remain private. We do not anticipate data leakage, but users should understand that, while we are in early development, such leakage could occur.

• Your community may access your personal information. We hope to help users update their communities all in one place, rather than needing to share work updates or mailing addresses a dozen times to a dozen institutions. As such, users should expect that their peers and institutions will see the data they share on their profile, and institutions may have additional access to data (like mailing addresses and contact information) to help streamline how you interact with your communities. Our business may be funded through user subscriptions, or through institutional access to community information. This data helps institutions support their communities and users to support each other.

• We give you control. We give you the ability to control your privacy on Tribewell in your settings. We will continue to develop features to improve privacy, and welcome suggestions and feedback at support@tribewell.io.

Tribewell enables you to build meaningful connections through AI features. 

Our “services” has the same meaning as defined in the Terms of Service. They include the Tribewell app, which can be accessed on mobile, web, desktop, console, or even a connected home appliance—any device with a web browser and internet connection. We may also have a website, blog, and support center, and we may collect your information through other means like surveys, emails, and social media. If we build another product, our services include that too.

As explained in our Terms of Service, we allow users to add content to the services in a number of different ways. If you share content within larger spaces, that content may be accessed by many people, including people you do not know. We may also use content posted in larger spaces to help us develop, improve, and power our services.

We collect certain information when you use Tribewell. This includes information you provide to us, information we collect automatically, and information we receive from other sources.

Information you provide to us

• Account information. When you create a Tribewell account, you can come up with a username and password, and provide a way of contacting you (such as an email address and/or phone number). You’ll also need to provide your birthday. In some cases, we may require additional information to verify your age. You may be required to verify your account or provide additional information (like a verified phone number) to your account. You may also have the option to add your name or choose a display name.

• Content you create. This includes any content that you upload to the service, which may include content directly entered onto the platform, or retrieved through third-party services or other external content.

• Information from actions you take. We collect information about your use of Tribewell and your activities on the platform. This includes information such as the users you are connected to, the people, events or opportunities you engage with, and the queries you make. We may also collect limited information from your device while Tribewell is running.

• Information from optional features. Certain features, like contact syncing, may require that you provide additional information (or grant us access to such information) to make them work. This also includes if you choose to interact with sponsored content, enable integrations, or authorize third-party services to share data with us.

• Other information you provide directly to us. You may have the option to submit additional information as you use Tribewell. For example, you may participate in surveys where you can provide feedback on the services, or submit information to our Tribewell support team.

Information we collect automatically

We also collect information automatically from you when you use Tribewell. This includes:

• Information about your device. We may collect information about the device you are using to access the services. For example, this includes information like your IP address, operating system information, browser information, and information about your device settings, such as your microphone and/or camera. 

• Information about your use of the apps or websites. For example, we may collect log and event information related to how and when you use our services (such as the pages, servers, and channels you visit, the activities you engage in, the features you use, and the surfaces or embedded content you interact with).

• Other information that we collect automatically. When you take certain actions on other sites, we may receive information about you. For example, when we advertise for Tribewell on third party platforms, if you click on the ad, we may receive information about which ad you saw and on which platform. Similarly, we may also receive certain information when you click on a referral link, such as which website you came from.

We may receive information from cookies (small text files placed on your computer or device) and similar technologies.

Information we receive from other sources

We may receive information about you from other sources, including from other users and third parties, and combine that information with the other information we have about you.

We use the information we collect—account information, content you create, information from actions you take, information used to enable optional features, other information you provide directly to us, information about your device, information about your use of the apps or websites, other information that we collect automatically, and information we receive from other sources—for the following reasons:

‍To fulfill our contract with you

• To provide you with the services. We use your information to provide you with the Tribewell services. For example, when you provide data to us or connect third-party data sources, we are able to make artificial intelligence embeddings to allow other users to find and connect with you.

• To meet our commitments to the Tribewell community. We work hard to try to make Tribewell a safe, positive, and inclusive place. To do so, we use your information to monitor for and take action against users and content that violate our Terms of Service and Community Guidelines. This includes responding to user reports, generating transcriptions of content as part of our investigation, detecting fraud and malware, and proactively scanning attachments and other content for illegal or harmful activity. We also may use certain information, which may include content reported to us, content that violates our Terms of Service, and certain other content widely available on the service (such as public posts, usernames, avatars, banners, user profiles, tribe names, tribe icons, and tribe banners), to create systems and models that can be automated to more swiftly detect, categorize, and take action against prohibited content or conduct.

• To contact you. We may use your information to contact you in connection with your account, such as to verify or secure it with two-factor authentication. We may also use your information to contact you about important product or policy changes and to send you information about products you have purchased.

• To provide customer service. We may use your information to respond to your questions about our products and services, and to investigate bugs or other issues.

For our legitimate business interests

• To protect our services. We may use your information to keep our services secure, to prevent misuse, and to enforce our Terms of Service and other policies against users who violate them.

• To report on our company’s performance. We may use your information to track the fundamental metrics of our business, to perform financial reporting, to respond to regulatory obligations, and to debug billing issues.

• To personalize the product. We may use your information to personalize our services. This can include customizing your experience on Tribewell so that you see communities, activities, applications, features or promotions from us, or other content that may be of interest to you. 

• To improve our services. We use your information to help us understand how users interact with our services, what features or products users may want, to develop features that make Tribewell safer and better to use, or to otherwise understand and improve our services. 

• To advertise our services on Tribewell and other platforms. We are proud of the product we've built. We may tell you about our paid services and other features directly in the services and through our own channels, and we spend money advertising Tribewell on other platforms. As part of that, we use certain information to assist in the delivery of our advertising, to measure the effectiveness of advertisements for our own products, and to improve such advertisements in the future.

• To contact you. We may use your information to let you know about new products or features we think you’ll like, to ask you for feedback about our services, or to tell you about experiments that might interest you. You may opt-out of receiving such marketing communications. Where local law requires, we will obtain your consent before sending such communications.

To comply with our legal obligations

We retain and use your information in connection with potential legal claims when necessary and for compliance, regulatory, and auditing purposes. For example, we retain information where we are required by law or if we are compelled to do so by a court order or regulatory body. Also, when you exercise any of your applicable legal rights to access, amend, or delete your personal information, we may request additional information from you for the purpose of confirming your identity.

‍With your consent

‍We may also collect and use personal information with your consent, such as to send you marketing communications and personalize sponsored content where legally required. You can revoke your consent at any time (mostly through our services directly), though note that you might not be able to use any service or feature that requires collection or use of that personal information.

‍To protect someone’s vital interests

We may collect or share personal data if we think someone’s life is in danger—for example, to help resolve an urgent medical situation.

• When you tell us to. When you add your content to the services, you are telling us to make that content available to certain people or communities. Who can access that information is determined by who can access a particular space or tribe. Permissions, like the size of the tribe, may change over time. Similarly, if you link your Tribewell account with a third-party service, embed content, interact with third-party content posted on Tribewell, interact with users on other services who have linked their account, or participate in a server that has third-party features like bots enabled, we may provide certain information to that service or to other Tribewell users to operate that content, service, or feature. We may also disclose your information as you otherwise instruct us or provide us your consent to do so.

• With our vendors and supporting service providers. We may provide information to vendors we hire to carry out specific work for us. We may also provide limited information to advertising platforms to help us reach people that we think will like our products and to measure the performance of our ads shown on those platforms. We do this to help bring more users to Tribewell and make our business successful, and provide only the information required to facilitate these services. This may include information like the fact that you installed our app or registered to use Tribewell. We may also provide information to analytics and measurement partners to measure the effectiveness of sponsored content if you engage with it. Additionally, Tribewell may be supported by interns and educational programs (like Stanford’s Startup Garage, Global Entrepreneurial Marketing, and more.) Students, interns, external vendors, or others who are working on the product may have administrative or superuser access to data across tribes.

• To comply with the law. We may disclose information in response to a request for information if we believe disclosure is required by law, including meeting national security or law enforcement requirements. Where allowed and feasible, we may attempt to provide you with prior notice before disclosing your information in response to such a request.

• To prevent serious harm. We may disclose information if we believe in good faith that it's necessary to prevent death or other serious harm to a person.

• To enforce our policies and rights. We may disclose information if needed to enforce our Terms of Service, Community Guidelines, any of our other policies, or to protect the rights, property, and safety of ourselves and others.

• Sale, Acquisition, or Transfer of Assets. We may disclose information if Tribewell is evaluating and/or engaging in a merger, acquisition, reorganization, bankruptcy, or sale, transfer, or change in ownership of Tribewell or any of its assets.‍

• Aggregated or de-identified information. We may disclose information that has been aggregated or anonymized such that it cannot reasonably be used to identify you. For example, we may share aggregated user statistics in order to describe our business, features, or promotions to partners or the public. We may also provide aggregated or de-identified data to institutions are part of a feature offering.

We retain personal information until we determine it is no longer needed for the processing purposes for which we collected or retain it or for legal compliance.

We are based in the United States, and we process and store information on servers located in the United States. We may also store information on servers and equipment in other countries depending on a variety of factors, including the locations of our users and service providers. These data transfers allow us to provide our services to you. By accessing or using our services or otherwise providing information to us, you understand that your information will be processed, transferred, and stored in the U.S. and other countries, where different data protection standards may apply and/or you may not have the same rights as you do under local law.

We will update this Privacy Policy from time to time. We always indicate the date the last changes were published, and if changes are significant, we’ll provide a more prominent notice as required by law, such as by emailing you or highlighting the changes within the services.

Email us at support@tribewell.io with any questions about this Privacy Policy or how we process your information. We’ll be happy to help.

You can also contact us at: 

Tribewell Co. 
ATTN: Privacy Policy 
555 Salvatierra Walk #417
Stanford, CA 94305, USA.